Consolidated Shipping Policy
Shipping Costs
Shipping costs vary depending on the size, weight, and destination of the item. The exact shipping cost will be calculated at checkout and displayed before you finalize your purchase.
Processing Time
Once your order is received, it will be processed within 1-2 business days. Since most of our products are made to order, production may take an additional 3-5 business days. You will receive an email with tracking information once your order has shipped.
Estimated Delivery Time
Estimated delivery times vary depending on the destination and shipping method selected. Typically, delivery takes between 4-15 business days after processing and production. Please note that unforeseen delays such as weather conditions or carrier issues may extend this timeframe.
Shipping Options and Tracking
We offer several shipping options to accommodate your needs, including standard and expedited shipping. Once your order is shipped, you will receive an email with tracking information to monitor your package's progress. Please allow up to 48 hours for tracking information to update.
Delayed or Lost Shipments
If your order has not arrived within 45 days of the purchase date, please contact our support team at info@memorashop.com. We will investigate the issue, and if necessary, offer a full refund or reshipment. This policy is subject to verification and excludes delays caused by customer-provided errors.
Customer-Provided Shipping Errors
Please ensure that your shipping details are accurate at the time of purchase. We are not responsible for delays or misdeliveries caused by incorrect information provided by customers. In such cases, customers will be responsible for any additional shipping costs required to resend the package.
Returns and Refund Guarantee
If you receive an item that is defective or not as described, we will cover the return shipping costs and replace the item promptly. Non-defective items returned in their original condition and packaging are subject to a 30% restocking fee. All returns must be initiated within 30 days of the delivery date. Please contact our support team at info@memorashop.com for assistance.
International Shipping
For international orders, please be aware that customs duties, taxes, and additional charges are not included in the shipping cost and are the responsibility of the customer. Delivery times may vary based on customs processing times in your country.
Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the situation.
Contact Information
For any questions or concerns regarding shipping, please contact us at info@memorashop.com